Currently provide consulting advice on regulatory frameworks.Technical advice has covered the Regulatory Accounting Code, National Performance Framework and the Water Performance Indicator Definitions set out under the Essential Services Commission Act 2001 and the Water Industry Act 1994. This regulatory insight enables JNW to provide strategic direction for compliance with legislation and government policy.
Conducted the last five years annual Regulatory Accounting Statements (RAS) audits of 19 water businesses which included comparing the submitted RAS’s against statutory accounts.
Prepared a regulatory framework discussion paper on how to make the RAS more effective and streamlined for both the water businesses and the Commission.The recommendations were implemented and resulted in a reduction in mandatory RAS templates.Industry feedback indicates this initiative has saved the businesses time and money.
As part of a regulatory framework review, recommended enhancements to the Water Performance Indicator Definitions. These definitions form the basis for the annual regulatory audit of the water businesses.The project outcomes have made the definitions clearer, simpler and unambiguous and has reduced the data anomalies for the industry. Performance indicators cover a number of key areas for urban water businesses including:
Usage, price trends and payment management — including the size of household bills, consumption levels, and managing non-payment of bills and customers facing hardship.
Customer responsiveness and service — including customer complaints and call centre performance.
Network reliability — including the reliability, responsiveness to faults and interruptions around water and sewer systems.
Water quality — including drinking water quality and associated complaints.
Conservation and the environment — including levels of effluent and biosolids reuse and recycling, and greenhouse gas emissions.
Major project status — summary report on the status of those major projects scheduled for completion during the pricing period.