JNW has just developed an improvement roadmap for Frankston City Council to implement a Customer Focused Service Planning & Costing framework. The service costing methodology will provide vital operational cost intelligence to strategically position the Council to take advantage of different service delivery models.  Furthermore, by being customer focused it can structure itself to meet the Community’s future expectations efficiently and effectively and positively influence their experience.


Assisted the Council with a major acquisition.  This role included conducting a financial risk due diligence on key assumptions and building financial models in order to provide the Council with comfort around the financial risks, commercial viability and sustainability of this revenue generating opportunity.

To provide perspective, our typical approach is to map the risks onto a heat map – see below:

DD financial risks